We are investigating an issue with IAP Cloud Sync. We apologise for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

The issue has been identified and is being worked on by the data centre. There has already been some improvement to the service but it is still not fully restored.

A solution has been implemented to resolve the issue with IAP Cloud Sync We are now monitoring the results. Intermittent issues may still occur

Summary:

The root cause of the ongoing service instability in one of our European data centres has been identified. The disruption was triggered by a dual-impact event: an unexpected, sustained, high-volume influx of traffic followed by a localised hardware failure.

Action Taken:

• Traffic Wave Mitigation: To maintain service availability, traffic has been rerouted through a specialised network filter set. This allows it to filter out unexpected traffic before it reaches the infrastructure.

• Hardware Restoration: On-site technicians and remote team are working to troubleshoot/replace the faulty equipment to restore firewall stability.

• Service Recovery: Most core services are now back online. There is an issues related to networking connection slowdowns caused by a large queue of production traffic pending processing, this is currently being addressed

Next Steps: The engineering team is still fine-tuning networking settings and filters to ensure stability for all application-level traffic.

We've now resolved the incident. Thanks for your patience.