Notice #489341
Identified

Hosted PBX outage

Began:

The issue has been identified a problem with the storage platform. Engineers are currently implementing fixes and restoring services.

We have been made aware of an outage affecting multiple systems and are investigating the root cause. This is mainly affecting softphone services such as the desktop, mobile software and phone directory but also some other parts of the service

We apologise for any inconvenience.

  • Email

    • Basic (POP/IMAP) Mailboxes

    • Hosted Exchange 2010

    • Hosted Exchange 2013

    • Office 365 Exchange

    • Advanced Mail Security

      Spam and Virus filter service for customers with on-site Exchange mail servers

    • Mail Relay

  • Web Hosting

    • Hosting Control Panel

    • DNS

    • Web Servers

    • Premium Hosting

    • Virtual & Hybrid Servers

    • Dedicated Servers

  • Phones

    • Landlines

      Traditional fixed lines provided by IAP and maintained by Openreach

    • Hosted PBX

      Full feature internet based business phone system

    • SIP Trunking

    • Inbound Numbers - Non-Geographic & Area Call

    • Electronic Fax

  • Connectivity

    • Broadband

    • Broadband - VoiceStream

      Specifically designed for sites using our internet based phone system

    • Broadband - Satellite

    • Leased Lines

  • Hosted Virtual Desktop
  • Online Backup & Sync

    • Cloud Sync
    • Cloud Backup (Business)
    • Cloud Backup (Personal)
  • IAP Ancillary Services

    • Our Email

    • Our Website

    • Our Office Phone system

    • Our Ticket System & Customer Portal

Previous Incidents
No further notices from the past 14 days.